Wireless Verification

What is wireless verification?

Wireless verification layers on top of the PIN functionality by transmitting the PIN automatically via sound waves. Wireless verification takes place automatically and does not require you to manually enter the rider’s PIN to begin a trip.

Where is wireless verification available?

Starting in February, Uber is piloting this functionality with users in various cities in the US.

How does wireless verification work?

Similarly to Verify Your Ride, you will be asked to enter a unique 4-digit PIN to start the trip whenever a rider who has opted in for this feature requests a ride. However, with wireless verification, when the rider approaches your vehicle and when a window or door is open, the PIN will be automatically sent via sound waves from their mobile device to yours to verify the ride. The ride cannot begin until this verification is complete.

Wireless Verification Troubleshooting

If the wireless verification feature is not working as expected, it could be due to one of these common causes:

• If a rider uses headphones or is on a phone call during the trip request process
• If the rider’s phone isn’t close enough to your phone or the wireless signal is blocked by something solid (walls, car doors, etc.)
• If the microphone access for the Uber app is turned off on your device
  • In these cases, the rider will have to tell you the PIN so that you can enter it manually