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Troubleshooting steps

Having trouble with your app locating you?

Ensure your ‘Location services’ are active with these steps:

For Android 12 and newer

1. Swipe down from the top of your screen to open the quick settings
2. Press and hold “Location”
3. If the location is missing, tap on “Edit” or “Settings”
4. Move location to your quick settings
5. Tap on “Location services” and then on “Google location accuracy”
6. Turn on “Improve location accuracy”

For Android 11 and older

1. Swipe down from the top of your screen to open the quick settings
2. Press and hold “Location”
3. If the location is missing, tap on “Edit” or “Settings”
4. Move location to your quick settings
5. Tap on “Advanced” and select “Google Location Accuracy”
6. Turn on “Improve location accuracy”

Keeping the Uber app updated

1. Open the Google Play Store
2. Tap your profile icon at the top
3. Select “Manage apps & device”
4. Tap “Update” to refresh your apps

By following these instructions, you can improve the functionality of location-based services on your device.