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If you’re having issues receiving trip requests while online, try the following:

• Make sure you’re within the same city you’re activated to drive in.
• Move to a location with higher demand.
• Ensure your preferences are set to receive all trip types that you’re eligible for.
• Turn off the destination setting.
• Check your device’s data or WiFi connection.
• Restart your phone.
• Make sure you have the latest version of the app.
• Double check your trip type filters.
• Opt-in to all eligible offerings from the Preferences hub of the app.

If you’re part of the Upfront Fares program, use the Trips Radar or Earnings Trends features to find the busiest times and locations in your area.

The heat map is also available for all drivers to find the best times and areas around you. It uses data from the past 28 days to show you current surge areas, wait times between trips, and promotions.

If you’ve tried the solutions above and still aren’t getting requests, that area or time of day is likely experiencing low demand. Demand for trips can vary by location, time of day and even time of year.

If you still believe there’s an issue with your account, let us know below.