Reservations, or “Uber Reserve,” is a new option that lets you request rides at least 30 minutes in advance. Reservations can be created in many areas, and this feature is expanding to new cities every month.
To request a reservation, open your app and follow these steps:
Once you confirm those details, you can tap the “Reserve” icon on the home screen, then see the “Upcoming ” trips section to view or update your reservation.
When you request a Reserve trip, the trip price you see will be an estimate that includes a reservation fee which may vary depending on the location of the pickup address, and/or the day and time of your trip. This fee is paid by riders for their driver’s additional wait time and time/distance spent traveling to the pickup location.
Tap the “Reserve” icon on the home screen, then use the “Upcoming” trips section to cancel, update, or review your upcoming reservations at any time.
You can cancel a reservation at no charge up to an hour before the start of the ride.
If you cancel less than 60 minutes before the scheduled start time, and the reservation has already been accepted by a driver, you will be charged a cancellation fee.
A reservation can be canceled at no charge if the driver is projected 10+ minutes late at the time of dispatch.
You can find the cancellation fee amount that applies to your trip by selecting See terms from the in-app time selection screen that shows when you reserve a ride, and scrolling down to your preferred product type.
Reserve airport pickups allow you to plan your pickup from the airport in advance. You can focus on making your way through the airport, and your driver will be waiting once you tap ‘Pick me up’.
A reserved airport pickup can be requested directly through your app by following the steps below:
Tap the ‘Reserve’ icon in your Uber app Enter your pickup airport in the pickup location field Enter your destination in the “Where to?” field Select your pickup date Enter your flight number Select a vehicle option, then tap ‘Reserve UberX’ (button will be your vehicle selection).
If reserving an airport pickup isn’t available in your area, the app will notify you to request an on-demand trip after your flight.
The driver gets notifications through the app if your flight is delayed, will land early, and once you land. 60 minutes of complimentary wait time is included once your flight lands, allowing time to retrieve luggage if needed. Your driver will be waiting at the airport, but will not proceed to the curb until you notify them in the app that you’re ready. Standard Uber Reserve cancellation fees will apply.