Uber Private Car service started in some areas in Japan on April 8, 2024.
Please see here for the details about Kaga Rideshare.
In Uber Private Car service in Japan, transportation is provided by drivers with first-class licenses who have a contract with taxi companies in their privately owned vehicles or rented taxi vehicles. Uber provides a platform that connects the taxi companies (and its drivers) with riders.
Please follow the directions below to request a trip via Uber app.
Uber Private Car is available in some areas of Sapporo / Sendai / Tokyo / Yokosuka / Nagoya / Kyoto / Osaka / Kobe / Hiroshima / Fukuoka. If you select an available area and time on the app, “Uber Private Car” will appear on the vehicle selection screen.
If you add multiple stops or change the pick-up / drop-off location, and the pick-up / drop-off locations are both outside the business area of the taxi company, you might be denied a ride.
The service won’t be displayed on the app if the request is created outside of the area or / and business hours.
Pricing * Upfront Pricing
Note * Upfront prices are calculated using the expected distance of the trip and the upfront multiplier designated by the District Transport Bureau. * You may be charged a different price than Upfront Pricing in some circumstances. (Please see here for the details.) * Uber Private Car will charge a booking fee, which is included in the upfront price * Late-night / early-morning extra charge will be applied if the beginning to the end of the ride is between 10:00 p.m. ~ 5:00 a.m.
Payment method * In-app payment only
The cancellation fee might be charged in the following situation.
Please see here for the details about cancellation policy.
No, an upfront price including a toll will be automatically calculated and shown in your app when requesting a Uber Private ride. However, please note that the toll fee might vary depending on the actual fate usage.
Yes, you can add multiple stops when requesting a trip /during a trip. There are 2 ways to add or update additional stops.
When requesting a trip:
During the trip:
To remove a stop, tap the “X” next to it.
Note about the additional stops
Uber Private Car is operated by drivers who have taken a safety course from taxi companies. However, if you felt unsafe during a trip, please contact us through this help page.
When inquiring, please provide as much detailed information as possible to ensure prompt support.
Please notify the driver during the trip about your wish to apply disability discount.
To adjust the fare, please contact support and let us know after completing your trip that you informed the driver of the disability discount.
Please refer here for the details on discounts for people with disabilities.
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