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A JUMP bike or scooter has been parked incorrectly

Parked bikes and scooters should be within a suggested parking zone designated in the app and should not block a crosswalk, driveway, or area designated for foot traffic. Bikes should be locked to public bike racks within the system area or JUMP bike hubs.

Please follow your local regulations. Visit your city's parking enforcement website for more information.

If a bike or scooter has been parked incorrectly or left on private property, let us know by filling out the form below.

We'll send a member of our field team to retrieve the bike or scooter as soon as we can.
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