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Frequently Asked Questions (FAQ)

Getting started

Thanks for your interest in becoming a JUMP Starter!

JUMP Starter is currently only available in Austin, Atlanta, Dallas,, Tampa Bay, and Washington DC--but we're expanding into more cities soon.

How charging with JUMP works:

Download the JUMP Starter app from the Play Store to get started. Next, create an account and upload your driver's license or government issued identity card, military identification, or passport; as well as a social security number and banking information.
SCOOTERS
- Find scooters near you
In the JUMP Starter app, use the map to find scooters near you. The $ icon on each scooter shows how much you'll earn to drop off that scooter at the JUMP Warehouse. See Payment Terms and Conditions for details.

- Return scooters to warehouse
Drop off dead scooters at the JUMP Warehouse, indicated by a house icon on your JUMP Starter app. Follow signage on the ground towards the drop off area.

- Pickup scooters
Pick up fully charged scooters from the pickup area at the JUMP warehouse, indicated by the house icon on your JUMP Starter app. Follow signage on the ground towards the pickup area.

- Dropoff scooters at dropoff zones
After you've picked up fully charged scooters from the JUMP warehouse, return charged scooters to any dropoff location, as indicated in the app, by 7 AM the next morning.

- Get paid
You'll be paid by direct deposit for every day you recharge scooters using the JUMP Starter app.

BIKE BATTERY SWAP
- Pickup charged bike batteries
Pick up fully charged bike batteries from the pickup area at the JUMP warehouse, indicated by the house icon on your JUMP Starter app. Follow signage on the ground towards the pickup area.

- Find bikes near you
In the JUMP Starter app, use the map to find bike battery that has a low battery near you. The $ icon on each scooter shows how much you'll earn to swap the bike battery at the JUMP Warehouse. See Payment Terms and Conditions for details.

- Replace bike batteries at dropoff zones
After you've picked up fully charged bike batteries from the JUMP warehouse, replace bikes with low battery with a charged battery within 24 hours of picking up the fully charged batteries.

- Return bike batteries to warehouse
Drop off dead batteries at the JUMP Warehouse, indicated by a house icon on your JUMP Starter app. Follow signage on the ground towards the drop off area.

- Get paid
You'll be paid by direct deposit for every day you replace bikes with low battery with a charged battery using the JUMP Starter app.


Why become a JUMP Starter?
Being a JUMP Starter lets you make money on your own time. You can do it as much or as little as you'd like, where and when you want. It's a great way to get out into your community, see your city, help increase mobility for your neighbors, and help reduce traffic congestion for us all.


What do I need to get started?
You need to be over 18 years old, have a valid driver's license or government issued identity card, military identification, or passport. You will also need to download the JUMP Starter app to your smartphone running Android 5.0 (aka Lollipop), or higher.

Open the app to register as a JUMP Starter. Have your Social Security Number and bank or debit card account number handy--we need those so you can get paid.

We've found that a couple of optional items are useful:
- A good pair of work gloves can come in handy, especially in cold weather!
- A lightweight, adjustable headlamp can also be helpful
- If you're riding a bike, scooter, or motorcycle, experts believe that safe riding begins with wearing a helmet

Have more questions? No problem: in the JUMP Starter app's menu, go to Help, and look for your answer there or write us a message.


Where can I get assistance?
For help, you can always open up the JUMP Starter app's menu, go to the Help section, and look for your answer there, write us a message, or give us a call. [link: tel://18003140299]


Getting scooters:

Picking up:

How do I find scooters?
On the home screen, make sure you are in Pickup mode (you can toggle back and forth between Pickup and Dropoff modes at the top of the screen).

Your location is the blue dot. The locations of available scooters near you are marked with icons showing the dollar amount you will earn for a successfully pickup a scooter and return it to the JUMP Warehouse, indicated by the house icon on your JUMP Starter app.. See Payment Terms and Conditions for details on how to receive a full payout.

Tap an icon to see that scooter's information. If you need help navigating to the scooter, click "Navigate". When you reach a scooter, tap "Scan", then scan the QR code on the scooter's handlebars to confirm your pickup.


What do I do if another starter shows up at the same time?
There are plenty of scooters out here for everybody: first come, first served. Please be respectful of fellow JUMP Starters.


Where shouldn't I go to pick up scooters?
It is best practice to follow the law and avoid doing anything that could be dangerous. In part this means:
- Staying off of private property. If you're not sure if a place is private property, you can assume that it is and stay away.
- Staying out of marked construction zones and secure areas.
- Avoiding places that could be dangerous. If you see a scooter that's hard to reach safely and legally, please send a support message (see above).
- Remember that you've agreed to be responsible for the consequences of your actions while providing JUMP Starter Services.


When can I pick up scooters?
Scooters will be available when the battery level drops to a minimum charge.


How many scooters can I pick up at once?
For now, the limit is 100 scooters at a time. You may only transport those number of scooters that, combined, do not exceed your vehicle's gross vehicle weight rating as specified by your vehicle manufacturer,


Alright, I'm ready to go. Any other pointers?
- GPS may not always be perfect, so scooters may not be exactly where they appear on the map. They should be close (within at most 50 ft.).
- The base of the scooter can spin while it is in the air, so it's best to remain alert when lifting the scooter. It's best to lift with your legs, rather than your back.
- Don't pick up a scooter that you see in the street but not in the app. Not all scooters are available for recharge at all times. If it's not in the app, you won't be able to scan the scooter for pickup.


What if the scooter's QR code is broken or unreadable?
If the QR code isn't scanning, you can type in the scooter's code manually. The code is 4 to 6 characters (numbers and letters) and it's printed on the handlebars.


Everything looks right, but I still can't pick up the scooter! What do I do?
Some tips:
- Check your phone's connectivity (try switching airplane mode on and off).
- Make sure the scooter says JUMP on it! (Maybe it sounds obvious, but there are a lot of scooters out there.)
- Make sure the scooter is actually available for charge (it shows up on your pickup map with the same ID number as the scooters).
- If the above all looks good but there's still a problem, go ahead and take the scooter and contact support with the scooter's ID number.


Charging

The JUMP Starter program no longer includes in-home charging. If you're interested in participating in the program, you may pick up scooters and bring them to a designated warehouse to be charged as indicated in the JUMP Starter App.


Dropping off scooters

When should I put charged scooters back on the street?
7am the following morning after they are picked up. For example, if you pick up a scooter at 4 AM on a Monday morning, it needs to be dropped off at the warehouse by 7 AM Tuesday. You may not receive full payment if you do not drop off the scooters in time. Please see the Payment Terms and Conditions for full details.


Where and how do I drop off scooters?
- Picking up Dropoff mode in the app. You will see all available dropoff locations in your area. Please see the Payment Terms and Conditions for details on how to receive a full payout. Some conditions apply.
- Navigate to your desired dropoff location at the JUMP Warehouse. Note: you won't see any signage or equipment designating a dropoff location.
- Deposit your scooter inside the JUMP zone at the Warehouse (as shown on the map in your app), and be aware of no-parking areas. Make sure you're looking out for others and never leave your scooter on private property, blocking walkways, sidewalks, or accessibility ramps. Always make sure to deposit the scooter in a manner that to provide sufficient right of way to pedestrians, wheelchairs, strollers and similar devices.
- Scan the scooter's QR code.
- You'll see a confirmation that your scooter has been successfully dropped off. Nice going!


How many scooters can I drop off in one location?
Available dropoff locations are updated live in the app.


What if a scooter won't lock when I drop it off?
Contact support with the scooter ID and leave the scooter at the dropoff point. Support will check the scooter and mark it manually as dropped off. Please see the Payment Terms and Conditions for details on how to receive a full payment.


What happens if I drop off a partially charged scooter, or make a late dropoff?
You'll receive a partial payment. Please see the Payment Terms and Conditions for details on how to receive a full payment.


Any other tips for dropping off?
When dropping off, it's best to lift with your legs, rather than your back. The base of the scooter can spin while it is in the air, so it's best to remain alert when lifting the scooter.


Bike battery swap

Where should I pick up the charged batteries?
Pick up fully charged bike batteries from the pickup area at the JUMP warehouse, indicated by the house icon on your JUMP Starter app. Follow signage on the ground towards the pickup area.


When should I pick up the charged batteries?
Charged batteries are available for pickup from the warehouse during the day and night according to listed times in your app. Keep in mind that you can only pick up new batteries once you've returned the dead ones.


How do I confirm the swap is successful?
You'll know the swap was successful when you see the "Swap complete" screen in your JUMP Starter app. After a successful swap, the bike will no longer show as available on the JUMP Starter map.


Can I charge the batteries on my own?
No. All bike batteries are charged at the JUMP warehouse. Any chargers who are found to be charging bike batteries will be removed from the program at Uber's discretion.


By when do I need to drop off the low batteries?
Please return low batteries back to the JUMP warehouse within 24 hours of picking up the charged batteries from the JUMP warehouse.


What happens if I don't drop off the low batteries?
If you do not return bike batteries, your account will be deactivated and you will no longer be able to move scooter or swap bike batteries. Not returning low batteries to the JUMP warehouse is deemed an unsuccessful Battery Swap; and subject to the Payment Terms {link}, and you will not be entitled to any payment, and if a payment is made, Uber may recover such payment.


Other

How Do I Get Paid?
You'll be paid by direct transfer to the bank/debit card account that you provided when you created your JUMP Starter account. For days during which you provide JUMP Starter Services, payments are made by direct deposit once per day.


How do I update my account information?
You can go here to update your account information, including payout method.