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I can't access a scooter

If you come across a vehicle that is inaccessible, please do not attempt to recover or pick up the scooter.

For example, if a vehicle appears to be on private property, inside a parking garage, or submerged in water, please leave it where it is and notify our customer support team. We will let our local team know that the scooter is inaccessible so that they can recover it safely.
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