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I can't end my JUMP trip in the app

TO END A JUMP BIKE TRIP:
1. Lock your bike within the system area shown on your app
2. Make sure not to block a crosswalk, driveway, ramp, or area designated for foot traffic. Bikes should be locked to public bike racks or JUMP bike hubs.
3. Insert the lock in the holes and tap "End ride" to end the reservation

TO END A JUMP SCOOTER TRIP:
1. Park your scooter in the parking zone outlined in the app
2. Make sure not to block a crosswalk, driveway, ramp, or area designated for foot traffic
3. Push the kickstand down
4. Tap "End ride" to end the reservation

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In areas with weak cell coverage, there may be issues communicating with our server. If you can't end the trip in the app or are having trouble operating the bike lock, park the bike or scooter as normal and fill out the form below to let us know.
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