If you get an error when signing up, make sure that you:
- Entered your phone number correctly. If the number is correct, you may already have an account. Try signing in using that phone number.
- Uploaded your driver's license properly. Some US cities require JUMP scooter riders to have a valid driver's license, so we ask riders to upload theirs to confirm eligibility.
If you're still seeing an error message, fill out the form below and we'll look into the issue.