We're here to help

I have Ride Pass but was charged for my JUMP bike or scooter trip

For a limited time, users who purchase a Ride Pass in eligible cities will have up to 30 minutes of free JUMP e-bikes & scooter rides per day when booking through the Uber app (subject to availability). After the first 30 minutes, local pricing applies.

If your rental lasted less than 30 minutes and was booked using the Uber app, please let us know the rental details below.
Sign in to get help