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I'm getting an error when scanning a scooter

We apoloigize for inconvenience. We're constantly looking to improve the JUMP Starter app and appreciate your patience and feedback.

JUMP Starters often find that some basic troubleshooting steps can fix most common app errors:
- Force quit the app and restart
- Log out and log back in to your JUMP Starter account

If you still run into the issue while scanning a vehicle for drop off, we can manually drop off the scooter for you. Please fill out the form below to request a manual drop off.

Note: It is important to include a screenshot of your error so we can prevent errors like this in the future.
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