Account & payment

• Account & payment basics

  • I can't sign in
  • How do I view my JUMP receipt?
  • What payment methods does JUMP support?
  • How do I add a promotion to my trip?
  • How do I use Uber Cash for bikes and scooters?

• Subscriptions

  • I want to sign up for a subscription or reduced rate plan
  • I have a subscription and was incorrectly charged on a trip
  • I want to end my subscription
  • Does Pay Near Me still work with the new JUMP app?

• Account & payment issues

  • I had an issue with my promotion
  • I don't recognize a charge on my account
  • I'm missing Uber Cash from riding a bike to a dropoff spot
  • I'm facing issues after updating the app
  • I have a pending charge
  • I was overcharged for a JUMP trip
  • I think someone hacked my account