Account & payment

• Account & payment basics

  • I can't sign in
  • How do I update my profile?
  • How do I add or update my payment method?
  • How do I view my JUMP receipt?
  • What payment methods does JUMP support?
  • How do I add a promotion to my trip?
  • How do I use Uber Cash for bikes and scooters?
  • How do I view my credits in the new app?

• Subscriptions

  • I'm having trouble with a subscription plan
  • How can I set up a Boost Rate Plan?
  • Does Pay Near Me still work with the new JUMP app?
  • I have Ride Pass but was charged for my JUMP bike or scooter trip

• Account & payment issues

  • I had an issue with my promotion
  • I suspect someone else took a trip on my account
  • I'm missing Uber Cash from riding a bike to a dropoff spot
  • I'm facing issues after updating the app
  • I have a pending charge