Automated calling FAQ

What is automated calling?

To facilitate pick-ups for riders who have landline numbers or have difficulty reading text messages, the Uber Health and Central platforms can call riders to provide information about their trip.

Automated calling is the default option. If the rider doesn't wish to receive automated calls, please deselect the Automated calling toggle.

How to disable automated calling

1. Go to health.uber.com or central.uber.com.
2. Select "New trip" and enter the rider's information.
3. Under the rider's phone number, deselect the "Automated calling" toggle.
   • Automated calling will automatically be enabled if the phone number is a landline. If you select automated calling for mobile numbers, the rider will receive both text messages and automated calls about the trip.
4. Enter the remaining trip details and request or schedule the trip.

*If the rider doesn't wish to receive automated calls, please deselect the Automated calling toggle.*

How many phone calls will the rider receive?

The number of automated phone calls that the rider receives depends on the type of trip you arrange for them.

Immediate trips

If you requested an immediate trip, the rider will receive one phone call when they're matched with the driver.

The call will let them know:

• A trip has been requested
• By accepting the trip, they agree to Uber's terms and acknowledge our Privacy Notice
• Your organisation can track the progress of the trip
• Vehicle details
• The driver's name
• How many minutes until the driver arrives

The rider can press 1 to repeat the message.

Scheduled trips

If you scheduled a trip in advance, your rider will receive 2–3 phone calls as follows:

When you first schedule the trip * A reminder call 30 minutes before the trip. The rider will only receive the reminder call if the trip is scheduled for pick-up more than an hour from when you arranged it.

When the rider is matched with a driver. * This message will inform the rider of the driver's name, vehicle details and how many minutes until the driver arrives. The rider can press 1 to repeat the message.

Automated phone call details

The automated phone calls will:

• Come from 1-855-249-UBER (1-855-249-8237). You may want to let your rider know a phone call will be coming from this number, so they know to answer it.
• Play the driver and vehicle details slowly, so the rider can hear them
• Play the message once if the rider answers. (They can press 1 to repeat the message.)
• Leave a voicemail message if the rider doesn't answer
• Play in the language selected when arranging the trip

Will I know if a voicemail was left?

No. It's not currently possible to know if the rider answered the automated call.