Managing voucher programs

To create a new voucher program:

1. Sign in to vouchers.uber.com.
2. Select “+ New Campaign.“.
3. Select which type of voucher you want to create.
4. Enter the voucher name (what customers will see).
5. Specify the start and end dates for the vouchers and click Continue.
6. Enter the voucher details (these will differ by voucher type) and click Continue.
7. If you want Uber to distribute the vouchers for you, enter the name and email or phone number of voucher recipients.
8. Choose the type of link and click Continue.
9. Review the voucher program and click Confirm and continue.

For voucher programs with:

• General links, you can copy the link or voucher code directly from the dashboard.
• Unique links, you can download a CSV file containing the individual links or copy the link directly from the dashboard.

Unless you upload recipient information when creating the voucher campaign, it is your responsibility to distribute the links to your guests.

Please ensure you follow Uber’s brand guidelines when sending these links, including proper usage of the Uber wordmark and logo.

To schedule voucher program distribution for a later date:

1. After setting the voucher amount, recipients and restrictions, click “Next” on the bottom right of your screen.
2. Select the “Schedule” option and choose the date and time you want the voucher codes to be shared.
3. Click “Finish and schedule”.

Scheduling is only available when you select the option to send directly to recipients.

You can choose the exact date and time for the voucher to be shared with the selected recipients.

To edit a voucher program:

1. Sign in to vouchers.uber.com.
2. Go to “All campaigns” and enter the campaign name in the search bar.
3. Enter the campaign name in the search bar and select the voucher program you want to cancel.
4. Click the pencil icon on the section you’d like to change. You may be unable to edit some sections after a voucher is active.
5. Update the voucher program details as needed and click Save changes. Your updates will appear in the details of the voucher program.

The following can’t be changed once a voucher is active:

• Voucher type (Rides, Eats)
• Amount off cannot be reduced
• Number of rides or orders covered can’t be reduced
• Campaign length/duration can’t be shortened once the voucher has been claimed
• Number of recipients can’t be reduced

To cancel a voucher program:

1. Sign in to vouchers.uber.com.
2. Go to “All campaigns” and enter the campaign name in the search bar.
3. Enter the campaign name in the search bar and select the voucher program you want to cancel.
4. Click “Cancel event”.
5. Confirm you want to cancel and click “Yes, cancel all vouchers.” You can then view canceled voucher programs under “Canceled” on the left.

Your company is responsible for the total cost of any vouchers redeemed before the program is cancelled.

To cancel a voucher for a specific employee:

1. Go to “All campaigns” and enter the campaign name in the search bar.
2. Select the voucher program you want to edit.
3. Click “Tracking” from the top left of the campaign page.
4. Click the three dots to the right of the recipient name and select “Remove recipient”.

If the voucher is revoked after being claimed, the recipient will receive a voucher cancellation email.

Once an employee is removed from a campaign, they can’t be added back to it.