I have questions about my background check

Most background checks take 3-5 business days to complete, but can occasionally take longer due to other factors, such as local government processes.

You only need to upload your Driver’s License type E1, Police Record (Record Policivo), ID (Cédula de Identidad), and profile picture once they are approved, a third-party vendor will carry out the background check.

If you are still having trouble with your background check, please provide more information below and our customer support team will be happy to help.

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