I was overcharged for a JUMP or Lime trip

If you experienced issues on a recent Lime or JUMP trip and need support, you can:

  • Go to the “Jump and Lime trip issues” section to submit your issues
  • Contact Lime through their Help Center

Another micromobility company called Lime acquired JUMP in May 2020. Lime is the owner and operator of JUMP and Lime vehicles, and run the operations, vehicle support, and trip support for JUMP and Lime vehicles.