My account

How do I activate my account?

Go to the FAQ section “Register online for Uber Direct”.

How do I add shops to my account?

1. Start by clicking on “+ New Delivery” at the top left of the screen.
2. When selecting a location, click on “+ Add a location”.
3. The “Create a location” box will appear on the right-hand side of the screen, prompting you to enter the account, location name, telephone number and address. Please note:The location name entered here will be seen by the delivery driver. We recommend that you use the format “Company name - Neighbourhood name”.
4. Click on “Save” at the bottom of the “Create a location” box.
5. Your location can now be used as a pick-up address when requesting deliveries.

How do I switch between different locations and accounts?

• Administrators and employees can switch between locations in the “Deliveries” tab to view all past and future orders. Locations represent unique physical shop locations.
• Administrator users can switch between accounts in the “Billing” tab to view up-to-date billing information.

How do I add users to my Uber Direct dashboard?

If you are an administrator: (Before adding users as “Employee”, make sure that at least one shop is registered on the dashboard).

1. In the Admin view, click on “Users” at the bottom left or top right of the page.
2. Click on “+ Invite”.
3. The “Invite a user” window will appear. Please enter the first name, surname and e-mail address, then choose the user’s role (employee or administrator). The telephone number is optional and we advise against entering one as this can sometimes cause access problems.
4. Click “Save” to add the user information.
5. The new user will appear with “Pending” next to their name. The user will become active once they have joined the account via an email invitation from Uber.

Employee view: (The Employee user will receive an email invitation from welcome@uber.com with a link to join the Uber Direct account).

1. Open the email and click “Join”.
2. The email address will be pre-filled. Click on “Continue”.
3. An invitation will appear asking you to enter a 4-digit code.
4. Go to your inbox and look for the 4-digit code sent by admin@uber.com. (Note: be sure to check your junk mail if the email does not appear in your inbox).
5. Enter the 4-digit code from your email in the Uber Direct prompt and click “Next”.
6. Click “Ignore” when prompted to enter a phone number.
7. Enter your first and last name.
8. Read the terms of use and privacy notice, then click “I accept” to agree and to confirm that you are at least 18 years old.

How can I modify users via the dashboard?

1. Go to the “Users” tab.
2. Click on the three vertical dots to the right of the user you wish to modify.
3. Click on “Modify”.
4. Make changes to the user in the “Edit user” window, including the first name, last name and user type (employee or administrator). Please note: The user’s email address cannot be changed. To change the e-mail address of an existing user, please delete the user and add a new e-mail address.

How do I delete users via the dashboard?

1. Go to the “Users” tab.
2. Click on the three vertical dots to the right of the user you wish to delete.
3. Click on “Delete”.
4. A “Delete User” window will appear. Click “Delete” again.
5. The user will no longer appear in the “Users” tab and will no longer have access to the account.

Where can I find my orders?

1. Click on “Deliveries” and select the correct period (Past, Today or Coming soon).
2. Select the pick-up location in the top right-hand corner.
3. Select the date range in question.
4. Click on the order you wish to view.
5. The order will be displayed, showing the route, delivery charge, tip, list of items, delivery person, etc.
6. If you select the proof of delivery option when creating the order, you will see a link to the photo when viewing the order (once it is complete).

How do I find a particular order in my dashboard?

1. To search for orders, click on “Home”.
2. You can search by order ID, name or recipient address.
3. The order will be displayed, indicating the route, delivery charges, tip, list of items, delivery person, etc.
4. If you select the proof of delivery option when creating the order, you will see a link to the photo when viewing the order (once it has been completed).

How do I find my internal order number and my Uber order number?

To obtain your internal order number, follow the steps below:

1. Go to the “Deliveries” tab and click on the desired order.
2. The internal order number is called “Company order ID”.

To obtain your Uber order number, proceed as follows:

1. Go to the “Deliveries” tab and click on the desired order.
2. For a current order, you will find the order number at the end of the external tracking URL (the last five characters correspond to the Uber order number).
3. For completed orders, you will find the Uber order number at the top of the order details screen (under delivery charges). The Uber order number will be five characters long.

If you have any further questions, please contact us directly at the following e-mail address direct-ke@uber.com.