We understand how frustrating it can be to find an issue with your account. If your profile is deactivated, you can’t request a trip, or you need help with updating your profile, please visit the following pages:
Click on Find my account on the identifier screen and you will be shown the accounts logged in your device previously. If none of them are yours, you’re also able to try use your drivers license to look up your account. If there are more than one account, then a screen with a selection will be shown on how you would like to verify your account.
If you updated one of them, you’re still able to log in using the other (for example, if you changed your phone number, you can still login with your email or vice-versa).
In case you updated both, check if you have connected your social apps like Apple, Google or even have Passkeys. Lastly, if you’re asked to enter a credential you can no longer access, select More Options and choose an option you can access. If none of these options are working, try contacting support here.
If it persists and you understand that your issue is not related to the answers above, we kindly ask you to fill out the form below: