What looks like an extra trip charge is likely an authorization hold.
Authorization holds for the amount of the upfront fare shown in your app may be issued when you request a ride. These temporary holds allow us to protect against fraud from unauthorized card usage and are never charged to your account.
While this is immediately voided on our end, it might linger on your account for a short while, depending on your bank’s policies.
If you believe you were incorrectly charged a cancellation fee, visit this help article.
If you’d like us to investigate extra charges, please chat with us below. Be ready to share the amount and dates of the charges.