Surge pricing is an automatic increase in ride prices when there are more riders in a given area than available drivers. This encourages more drivers to serve the busy area over time, helping to maintain reliability and bring ride prices back down.
Your app will notify you when surge pricing is in effect before you confirm your ride. You can wait a few minutes while more drivers get on the road, or pay a little extra to get a vehicle right when you need it.
If you believe surge pricing was incorrectly applied to your ride, please let us know below.