Alcohol and Tobacco Delivery FAQs

Underage Recipients

• What to do: If the recipient is not at least 21 years old, do not deliver alcohol or tobacco.
• How to communicate: Politely explain that laws prevent the delivery of these items to underage individuals.

Intoxicated Recipients

• What to do: If the recipient seems intoxicated, do not complete the delivery of alcohol or tobacco.
• In the app: Note the situation as the recipient appearing intoxicated.
• How to communicate: Inform the recipient calmly that laws prevent delivery under these circumstances.

Handling Undeliverable Items

• In the app: Mark the reason for non-delivery.
• Next steps: The app will guide you to return the items to the originating store or restaurant.
• Payment: You’ll be paid for the item return.

Aggressive or Violent Situations

• Immediate action: Leave the area quickly and find a safe place.
• Get help: If needed, call the police. Contact Uber Support through the app for non-emergency assistance.

Broken Containers

• During delivery: If items break en route to the customer:

• In the app: End the trip as ‘Item Damaged.’

• Next steps: Contact the store or restaurant about the breakage and return the order.

• Charges: You won’t be held responsible for the damage.

• Payment: You get paid for the full trip, including the return.

• At drop-off: If items are found broken upon arrival:

• To the customer: Let them know they won’t be charged and can reorder.

• In the app: End the trip as ‘Item Damaged’ and follow the return process.

Store Closures on Return Trips

• Avoidance: Alcohol and tobacco orders stop one hour before a store closes.
• If closed on arrival: Use the Driver app to contact support for guidance.

Order Limits

• Purpose: There are limits to ensure a deliverable weight for alcohol and tobacco orders.

Alternate Recipients

• Policy: Confirm the identity of the intended recipient listed in the app using a government-issued ID.
• If not available: In the app, select ‘Unable to Deliver’ and return the items.

Impact on Ratings and Trip Completion

• Ratings: Your rating won’t suffer if a delivery is incomplete due to valid reasons.
• Trip Completion: Once returned, the trip is considered complete and you’ll be paid for both parts.

Earnings for Delivery Trips

• Payments: You earn the same for alcohol and tobacco trips as for food deliveries.
• Inclusive: Payment includes both delivery and any necessary return trips.

Opting Out of Alcohol and Tobacco Deliveries

• Choice: If you decide not to deliver these items, you can opt out through support on help.uber.com or in your app.
• Availability: This option is only for delivery partners who are 21 or older and have opted in.

Bringing ID to Pickup Locations

• Why: The law may require the store or restaurant to verify your age and identity.

New York Alcohol Delivery Requirements

• Legal requirement: Have a copy of Uber Eats Fleet Trucking Permit for alcohol deliveries in New York when using a 4-wheel vehicle.