My background check failed

Safety and background checks

Uber is dedicated to safety If a driver receives a conditional offer of engagement, we will being a background check

Understanding background checks

  • Background checks are carried out by independent third-party vendors
  • Uber determines the background check criteria based on our standards and government regulations
  • The vendor collects the information
  • The decision to partner with a driver or delivery person is made by Uber, based on the vendor’s report

Issues with your background check

If you think there’s an error or missing info in your background check:

  • You have the right to dispute the background check findings. To dispute, please visit this help page.

If your background information has changed, inform the vendor:

*The vendor will review your information and, if necessary, send an updated report to Uber * Uber will then re-evaluate your eligibility based on the revised report