If your Uber app freezes or crashes, try these troubleshooting steps.
iPhone X or later
- Swipe up from the bottom of your screen, and hold briefly in the middle
- Find the Uber app by swiping right or left
- To close the app, swipe up on its preview
- Restart the app to see if the issue is resolved
iPhone SE, iPhone 8, or an earlier model
- Quickly press the home button twice
- Find the Uber app to close it by swiping its card up
- Try opening the app again
Reset your network settings
Keep in mind that doing this will erase all saved network passwords.
To reset:
- Go to Settings
- Tap on General
- Choose Transfer or Reset iPhone
- Select Reset
- Hit Reset Network Settings
If problems persist after trying these steps, please contact Uber Support for further help.