See below for how to avoid or resolve issues with a package delivery through Uber Direct.

Delivery person can’t drop off package or find recipient

The delivery person is prompted to return the package to the pickup location if:

• The recipient is unavailable to retrieve the package or the delivery person cannot otherwise complete the dropoff instructions
• They can’t find a secure place to leave the package

If the delivery person calls you for help, you can provide additional dropoff instructions or ask them to initiate the return in the app and bring the package back.

Your account will be charged for the return.

Delivery person refuses to take a package

The delivery person may cancel the trip at any time, including if the package contains prohibited items (outlined in your contract) or doesn’t follow our guidelines.

If your package follows our guidelines and doesn’t contain any prohibited items, please request another delivery.

You can call us at 1-866-987-3750 between 10:30am and 11pm ET daily for help. We’ll follow up with the delivery person accordingly.

Recipient received the wrong package

You can request a new delivery to send them the correct package. You will be responsible for the cost of delivery.

Issues with prescription deliveries

If you had an issue delivering a prescription to a customer, contact us to get help.