If you did not receive a deposit as expected, perform the following steps below:
Log in to your Uber Eats Manager:
Have you input your bank details?
We will need your bank details in order to set up your weekly payments. Missing bank account information could be preventing payments from depositing.
If this is the first time you want to fill in your details, you can scroll down to “Bank Account Details” on the Payments page in your Uber Eats Manager and select the “Add” button. Fill out your bank details and hit “Submit.” This is currently only available for the assigned Admin in Uber Eats Manager. If your account doesn’t have an assigned Admin, please contact our Merchant support team to update your Bank Account details.
Have you updated or set up your bank details within the past week?
This can cause a slight delay in payments if you have missed the current week’s automatic payment deadline.
Are you new to Uber Eats and have recently had the startup Activation Fee applied?
You may have a temporary negative balance due to the Activation Fee. The Activation Fee is a one-time, non-refundable startup fee that covers the cost of initial account set up, including but not limited to the tablet rental, photoshoot, account support, welcome kit and menu creation. The Activation Fee is deducted one month after your first order on the platform. The fee is taken only from the sales you make on the platform and never withdrawn from your bank account. Once your sales cover the full amount of the fee, you will begin receiving payments again.
Have you submitted your verification documents?
In accordance with European regulations on payments and money laundering, Uber Eats is required to verify your identity and payment information.
In order for us to verify your account you will need to meet the following requirements:
To operate as an individual:
To operate as a business:
Uber requires that partners are paid into bank accounts which belong to them. In order to verify this, we collect a copy of your bank card or statement, which must be from an EU or UK bank.
If you upload a bank card, the document must include your banks name, your business name and IBAN number.
If you upload a bank statement, your banks name, your business name and IBAN number must be visible, but please be sure not to include other sensitive information, such as your account balance or transactions. You can for example cross out this sensitive information with a black marker. The bank statement should not be more than 3 months old.
You can upload your document via the restaurant.uber.com
Rest assured that your information is kept confidential within Uber and not shared with anyone other than the necessary parties. You can find out more about our privacy notice here. Once this information has been verified, you will receive payment in the next payment cycle.
If you continue to experience issues please reach out to us by clicking here.
When are Uber Eats payments typically deposited?
Depending on whether you have a weekly or daily payment plan. The Uber Eats weekly pay period runs from 12 AM on Monday until 12 AM on Monday of the following week, with deposits initiating on Mondays. From here, it typically takes 1 - 2 days for banks to process payments so you should receive deposits by the middle of each week. If you have recently updated your bank information or inputted it for the first time, it can take an additional week for payments to post. For daily payment cycle payments are deposited every day for the previous day.
Do your bank details need to be updated?
If there is an error (ie. account has been closed, typo in the bank account number) with the bank details you’ve submitted, payments may be prevented from depositing. In the Payments tab of your Uber Eats Manager, scroll down to “Bank Account Details”. If there is an issue with your account, you will see a red error message, “Payment details are invalid.”
If you wish to update your bank details or any Uber Eats account info, please let our support know by clicking here and provide any information which may be useful.
Did you have an issue paying your taxes recently?
If yes, we’d need your confirmation of these details. Please let us know about the issue and send us a proof of this as resolved here.