If you see an unfamiliar charge from Uber on your credit card or bank account, review the information on this page.

Is it a pending charge?

A "pending" charge may be an authorisation hold that will eventually drop off your account and won't ever be charged. We issue authorisation holds as a way to better protect against fraud that may result from unauthorised card usage. All authorisation holds are cancelled within a few business days; some banks may take longer.

You may see an authorisation hold if you recently added a new payment method or if you haven't used Uber in a while.

Is the charge linked to a trip/order made by a friend or family member?

Unrecognised charges can often be tied back to a friend, colleague or family member who may be using your account or your payment information on a different account. Please check with your family and friends as this may help to clarify the charge.

Is it tied to a trip or order on your account?

Check your trip or order history to locate the charge. It may be an updated fare, cancellation fee or a tip that you've added.

Did you recently cancel a trip?

Check your trip history. Cancellation fees pay drivers for the time and effort they spend getting to your location. You can read more about the cancellation policy in your area.

Still don't recognise the charge?

Share the details below. We'll review and get back to you. If you have more than one unknown charge, tell us about the charges you want us to support with:

Depending on your payment method, please input the required fields to locate your payment:

If your payment is on your PayPal account, please provide the following information: