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Service Animals and UberPool Trips

Since UberPool is a product that features shared rides, there is a possibility that you may be matched with an individual who is accompanied by a service animal. If this happens and you are uncomfortable completing your trip with your co-rider's service animal, you have the option to cancel the trip and request another ride.

If you are traveling with a service animal on an UberPool trip and may need extra space because of the size of your service animal, you should select 2 seats to make sure you, your service animal, and other riders can all fit on the shared trip. You may write to Uber using the link below and a refund may be provided for the additional cost of the second seat.
More information on Uber's Service Animal Policy can be found below.