I cannot add or delete payment methods

If you see any of the error messages below in your app, you won't be able to request a ride until you update your payment method:

• "Request failed: Card Declined"
• "Your payment method is invalid. Please update your billing settings"
• "There was an error processing your request"

Update or add a new payment method in the Payment section of the app menu if your payment method was declined for one of the reasons below:

• Card number entered is incorrect
• Credit or debit card has expired
• Insufficient funds in the account

You may need to contact your bank in the following situations:

• You're traveling abroad and haven’t authorised international transactions
• The bank rejected the charge based on fraud
• You've exceeded the withdrawal limit on your account
• You've reported your card as lost or stolen

If none of the solutions or issues apply, share details below: