Account and Payment Options

• I can't sign in or request a ride

  • I can't clear an outstanding payment
  • Why was my payment declined?
  • I can't request a ride
  • I forgot my password
  • My password reset link isn't working
  • I can't sign in to my account
  • Troubleshooting tips for 2-Step Verification
  • How to clear an outstanding payment
  • I left my phone in a car
  • Why do I need to refill my Uber Cash?
  • I'm receiving someone else's emails

• Changing my account settings

  • Update personal information
  • I can't update my phone number or email
  • 2-Step Verification
  • How is my rating determined?
  • I would like to know my rating
  • My personal invite code
  • I'm not receiving receipts or emails
  • Adding Saved Places on iOS
  • How to update email, SMS, or push notification settings
  • Using Family Profiles
  • Delete my Uber account
  • I need help deleting my Uber account
  • Editing a personal or business ride profile
  • Change rider profile picture
  • Notification about scheduled account deletion
  • For California users

• Payment options

  • Updating a payment method on your account
  • Paying with cash
  • I have a different payment issue
  • Paying with Google Pay
  • Tipping on business rides
  • Trouble using a voucher
  • Tipping on vouchers
  • How to use Uber gift cards
  • How to use physical Uber gift cards
  • Paying with PayPal
  • Paying with Apple Pay
  • Paying with Venmo
  • Can I use a different payment method for the driver's tip?
  • Linking your checking account to Uber
  • Paying with commuter benefits

• Using promos and credits

  • Earning free rides
  • Extending expired promotions
  • Using vouchers from businesses
  • American Express Platinum Card® and Centurion® Card Benefit
  • Visa Local Offers with Uber
  • Using Uber promotions and Uber Cash
  • American Express Qualifying Corporate Card® Card Benefit

• I have an unknown charge

  • Why is there a pending charge on my payment account?
  • My account has a charge from someone else
  • I have an extra trip charge
  • Temporary authorization holds

• Ride Passes

  • What is Ride Pass?
  • Canceling a Ride Pass
  • Terms and Conditions for Renewable Passes
  • How does price protection differ between Ride Pass and Uber Rewards?

• Uber Subscriptions

  • What are Uber Subscriptions?
  • How do I cancel my subscription?
  • Purchasing a pass
  • How does price protection differ between Passes and Uber Rewards?
  • Terms and Conditions for Renewable Passes
  • Trial Offers

• Uber Credit Card

  • I have a question about the Uber Cash I've redeemed
  • I have other questions about my Uber Credit Card
  • How do I transfer and redeem my Uber Cash on my Uber Credit Card account for Uber rides?
  • How do I transfer and redeem my Uber Cash on my Uber Credit Card account for Uber Eats orders?
  • How do I transfer and redeem my Uber Cash on my Uber Credit Card account for JUMP trips?

• Uber Cash

  • Learn more about Uber Cash
  • I had an issue using Uber Cash
  • I want to switch a payment to Uber Cash
  • Purchasing Uber Cash
  • How to request a refund of purchased Uber Cash

• Uber for business travel

  • I'm having trouble linking to my company's business account
  • Creating a business ride profile
  • Requesting a trip on a business profile
  • Accepting a business account invitation
  • Switching between personal and business ride profiles