You can get in touch with a customer by either calling or messaging them through the app. We recommend using in-app messaging to avoid international roaming rates.
Where available, the app keeps both the customer’s number and your number anonymous to keep everyone’s info private. Since these anonymized numbers always change, they cannot be saved for speed dial.
To message the customer:
The customer will receive a notification that you have sent a message. If your customer responds, you will also receive a push notification and see an incoming message. The message will be read aloud and you’ll have the option to send a “thumbs-up” as a response to acknowledge it.
To call the customer tap the chat icon, then the telephone icon in the top right, then wait for the call to connect with the rider.
Messaging through our in-app feature keeps you personal information safe at all times.