An airport trip is similar to a standard Uber trip—with a few exceptions. To receive a trip request at the airport, you’ll need to wait in the designated staging lot. If you decide to accept the trip request, simply follow the navigation and head to the specific pickup point to locate your rider.
Please make sure to check your local airports’ information by visiting driver’s introduction to airport trips to learn more about the rules and regulations, locations of the staging lot and pickup zones, and other helpful details.
Airport rules and operating procedures are different from city to city. Check to see if you need a special permit or placard for your city’s airport.
Visit the Uber airport page for more information about your local airport. Most airports also have their own websites with information about local rules and regulations.
Be sure you have all the required documents for your city. Also, review which ride options your vehicle is eligible for.
If you continue to have issues accessing airport trips, please visit I’m not getting trip requests.
Within the Driver app, scroll down on your message feeds to find the peak hours where we expect the most amount of flights for the airports in your city.
Flight delays, cancellations, and other factors might impact the accuracy of the forecast.
To stay closer to the queue and reduce your wait time at the staging lot, you can also reserve a spot at your local airports in advance for the day and time that works for you.
This feature is available at select airports.
For trips starting at the airport, Uber’s technology uses a first-in-first-out (FIFO) system. Once you join the airport queue, you will be shown a dynamic estimated wait time until your next offer.
Your estimated time to next offer updates dynamically based on: * How many riders are requesting trips * How many drivers are ahead of you * Recent flight arrivals and cancellations
If you are in a city where Advantage Mode is available, you will have access to Trip Radar, where you will be shown a series of offers to bid on. You can tap to show interest in trips you like, and you’re encouraged to express interest in multiple trips. This won’t negatively impact your acceptance rate.
Learn more about Advantage mode here
Trip matching isn’t solely based on the first tap. Your queue position continues to be a priority factor for trip matches. Maintaining a top queue position is beneficial for quicker matching with ride requests.
You can view available ride requests by tapping Requests on your map, giving you all trip options in one convenient place.