Picking up customer orders

The below driver app features will be helpful in picking up orders:

• Order number
• Order details
• Customer’s name

Process for picking up customer-placed orders

Here’s what to do when a customer places an order directly with a store:

1. After accepting the delivery request, head to the pickup spot.
2. Check the app for any special instructions or pickup details before you enter the store.
3. Ensure the store confirms that all items, including cutlery and condiments, are packed. Please do not open packages to check the contents yourself.

FAQs for order pickup issues

Here are few frequently asked questions to help you with potential issues while picking up an order:

Who can I contact if I am having issues picking up the order?

What if I need to cancel a delivery request I’ve accepted?

What if another delivery partner already picked up my order?

Need a delivery bag (or other delivery equipment)?

Orders placed by delivery person

For orders that you place on behalf of the customer, check out How do I place an order with the store?.