Not getting delivery requests

If you’re having issues receiving delivery requests while online, try the following:

• Make sure you’re within the city you’re activated to deliver in.
• Move to a location with higher demand.
• Check your device’s data or WiFi connection.
• Restart your phone.
• Make sure you have the latest version of the app.
• Check the merchant hotspot feature for the busiest times and areas around you.

If you’ve tried the solutions above and still aren’t getting requests, that area or time of day is likely experiencing low demand. Demand for trips can vary by location, time of day and even time of year.

If you still believe there’s an issue with your account, let us know below.

NOTE: To check your account and figure out why you might not be receiving requests, we need you to be online in the app. Please go online before submitting the form below.