You may have reached this page because you recently received a message that your account has been or will be blocked from payments because there is a partner action required from you.
For context, Uber must complete a Know Your Customer (KYC) check on your partner account; this means that we will require you to upload valid identification and payment documents.
You have received a notice to upload these documents and a subsequent call to action when we were unable to KYC verify your partner account. To ensure that your account is KYC verified please follow the steps outlined in your rejection message or reach out to us for further guidance on how to remediate your account so that your account can be deemed 'payable'.
Please note that Uber is acting in accordance with EU payments and anti-money laundering regulations; we are unable to pay you until we have confirmed your identity and payment details. All marketplace platforms operating in the EU are subject to this regulation.
The data collected conforms to Uber's data protection standards. Your information is kept confidential within Uber and not shared with anyone other than the necessary parties. You can find out more about our privacy policy below and the Identity and Payment documents required.
Please note that once we obtain the necessary information from you, we will process your account within 48 hours.