What is Courier?

Courier allows you to request a delivery person to transport packages to the person waiting at a designated dropoff location.

What can I send?

For packages delivered by vehicle, you can send small or medium packages that:

• Don’t contain any prohibited items (see list of prohibited items below)
• Have a combined maximum weight of 80 KGs and maximum value of £100
• Fit comfortably in the trunk of a mid-size vehicle
• Are closed, securely sealed, and ready for pickup

For packages delivered by bike or scooter, you can send small or medium packages that:

• Don’t contain any prohibited items (see list of prohibited items below)
• Have a combined maximum weight of 15 KGs and combined maximum value of £100
• Fit comfortably in a backpack
• Are closed, securely sealed, and ready for pickup

Prohibited items

Unless otherwise specified by your contract, prohibited items include, but are not limited to:

People: Please use Rides for personal transport. People cannot be riders during package deliveries. You cannot use this service to deliver live animals.

Illegal items: Anything that’s illegal to possess, sell, or transfer is not allowed.

Weapons and ammunition: Including firearms, parts of weapons, and all types of ammunition.

Alcohol and cannabis: All alcohol and cannabis products are prohibited.

Highly perishable food or beverages (e.g., raw meat or dairy products).

Pharmaceuticals: Prescription drugs, medications, vitamins, and supplements cannot be sent unless the pickup or drop-off location is a pharmacy or healthcare facility.

Financial instruments: Don’t send money, gift cards, or lottery tickets.

Recreational drugs and paraphernalia: This includes any tobacco products.

Hazardous materials: Explosives, flammable, nuclear, or infectious substances, and anything identified as dangerous under relevant laws and regulations.

Stolen goods: Sending stolen items is not allowed.

Fragile items: Items that are easily broken are prohibited due to the risk of damage.

Offensive materials: Sexual aids or obscene/pornographic items cannot be sent.

Regulated species and animal products: No parts, blood, fluids, or live animals are allowed.

Unauthorized items: If you don’t have permission to send it, don’t.

If your package contains a prohibited item or doesn’t follow the restrictions above, the delivery person may cancel your request.

How to request a delivery

To request a delivery:

1. Tap the package icon in the Uber app.
2. Select “Send a package” or “Receive a package” and enter the sender or recipient’s information. Remember to always fill in this information so you can activate the delivery PIN.
3. Tap “Choose Package”.
4. Review package guidelines and select “Got it”.
5. Review delivery details, select delivery options, and add special instructions.
6. Confirm your delivery request.

You won’t be able to change the pickup or dropoff address after requesting the delivery.

The delivery PIN is a way to help confirm a package was delivered, but there may be times when it’s not possible to collect the PIN. If you activate a delivery PIN, this will be visible in your app and shared with the person who receives the item. The receiver should be ready to pick up the delivery and share the PIN with the delivery person.

If your package was damaged during delivery and you would like to seek a refund of the delivery cost, you must submit a photo and description of the damage within three business days following the delivery date.

Uber does not maintain insurance for packages.

Please see the Terms and Conditions for full details. Violation of the Terms and Conditions may result in deactivation of your account without notice.

Can I send someone a package as a surprise?

We recommend that you notify the recipient of the delivery so they can meet the delivery person at the curb to retrieve the package from the vehicle.

If you do send someone a package as a surprise you’ll need to clearly instruct the delivery person, in the message section of the Uber app, to leave the package at the recipient’s door. The delivery person can always decline this request.