Troubleshooting 2-Step verification

Some features of 2-step verification are opt-in to protect your account. From time to time, we’ll still ask you to verify your phone number for account security purposes.

During the sign-in process, you can receive a verification code via text message or phone call:

1. On the screen where you would enter your verification code, tap “I didn’t receive a code.”
2. Select “Resend code via SMS” or “Call me with Code.”
3. Enter the 4-digit code.
4. Enter your password to finish signing in.

It’s also possible that your mobile carrier may be blocking the verification code text message. Please contact your mobile provider to confirm that short code SMS is enabled for your mobile account.

If you aren’t getting a verification code, please contact support through the link below: