In situations with cash payment or PIX transfers to the partner, go to I had a different issue with my charge. If the trip was paid for by card, go to I do not recognize a charge in my card that appears in my account.
If you had to cancel the trip paid for by PIX through the app or, for some reason, it was canceled by the partner, don’t worry, as you will receive the PIX refund directly to your bank account. The chargeback is usually completed within 24 hours, but as the deadline depends on the carrier of your payment method, it can take up to 7 business days.
Check if the amount is already available in your bank account, as the chargeback is usually carried out immediately. Also bear in mind that any instability in the transaction’s originating bank or in the Central Bank system may affect the reimbursement time.
If the 7 days have already passed, and you still have not received the amount back, please fill in the information below so that we can analyze your case: