I was asked to pay for the trip off app

Thank you for taking the time to report this incident. Uber is committed to safety, and our in-app safety features help keep you connected and protected when you ride.

Drivers are expected to honour your request to complete a GPS tracked trip through the Uber app, and for the fare to be calculated by the app.

For us to understand your experience and provide you with the best support, there are a few short but important steps to complete below.

Did the driver offer to complete the trip in return for payment outside of the Uber app?

Did the driver offer to cancel your Uber trip request?

Did the driver end or cancel your Uber trip request unexpectedly?

What did the driver say or do? Take us through step by step

Email address where our support team can contact you

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