If someone else took the trip you requested but you were charged for the trip, please let us know by filling in the fields at the bottom of this page.
Before contacting us, it's a good idea to check with friends or family who have access to your Uber account or payment method.
Before contacting us, we recommend you check with friends and family members who have access to your Uber account or payment method. They might have made the trip for you.
If you have a different issue, please visit the link below that is closest to your case: