India Customer support

On-Trip Support:

  • Call anonymization: This feature anonymizes your contact details and that of your driver for privacy. These details are not shared with either party without prior consent.
  • Share your trip: You have the option to share your live trip status with your trusted contacts and keep them updated about your trip. You may add up to five trusted contacts, with whom you can share your trip with a single click
  • On-trip safety assistance: This is a dedicated helpline number to help you with any safety concerns. You can access this helpline while you are on the trip by selecting the Safety Toolkit option available at the bottom of your trip screen. The helpline is also available up to 30 minutes post-trip completion and can be accessed from the Call us option available in the Help section. For emergency assistance, you can also use the SOS feature in the safety toolkit on-trip to connect with local police authorities.

Post-Trip Customer Support:

In-app Help: This feature allows you to instantly resolve some of your issues yourself. To do so, please refer to the following steps:

  1. Open the Uber app.
  2. Tap on ‘Account’ tab on the bottom right corner of the app.
  3. Tap on the ‘Trips’ tab.
  4. Choose the trip in question.
  5. Scroll down to the ‘Help’ section.
  6. Choose the appropriate option based on your issue: Find Lost Item, Report Safety Issue, Provide Driver Feedback, Get Trip Help.

A few examples of concerns that can be resolved include:

Cancellation:

Cash payment issues:

Other payment support:

Customer support:

Level 1: Customer Support

You can contact our 24x7 customer service team via the help section of the Uber app or help.uber.com which provides online resolution to your queries/complaints. The team will address your concern/query within 2 business days from receipt. You may also access our web help support, in case you are unable to sign in to your Uber account.

Level 2: Grievance Officer

If your query remains unresolved or you are dissatisfied with the response from Level 1, you can escalate to our Grievance Officer, Mr. Hemanth Kumar Chengannagari via E-mail: grievanceredressaloffice@uber.com. We will address your grievance within 3 days or 72 hours from receipt.

Please share your 10-digit registered phone number/email address along with your grievance for us to assist you better.

You can also reach out to the Grievance Officer at +91 80 4685 2999 and record your concern. Our teams will address your grievance within 3 business days or 72 hours from receipt.

For any other information, write to us at: Uber India Systems Private Limited

Registered Office: Regus Business Platinum Centre Pvt. Ltd., Level 13 Platinum Techno Park, Plot No. 17/18, Sec-30A, Vashi, Navi Mumbai, Thane, Maharashtra 400705

Corporate Head Office: One Horizon Center, Golf Course Rd, Harizan Colony, DLF Phase 5, Sector 54, Gurugram, Haryana 122022

Website: https://www.uber.com/in/en/

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