Prepaid Pass

What is Prepaid Pass?

Prepaid Pass allows you to purchase a set number of rides (e.g., 5, 10, 15, or 20 trips) for a specific route and ride type (UberX only for now, more vehicles to be added in the near future) at a locked-in price per trip. This means you pay upfront and don’t have to worry about price surges for those rides within your selected bundle.

How does Prepaid Pass work?

1. Choose your route: Select a single pickup and drop-off point. We might also suggest routes based on your past trips.
2. Pick your ride type: Currently available for UberX only
3. Select a daily request window: Choose a 1-hour time slot each day when your pass will be active.
4. Choose your bundle size: Decide how many trips you want to buy (5, 10, 15, or 20).
5. Pay upfront: Pay for your bundle using digital payment methods. Uber Cash or Uber One credits can also be used.
6. Ride with predictability: When you request a ride within your chosen route, ride type, and request window, your Prepaid Pass will automatically apply, and you’ll pay $0 for that trip .

NOTE: You’ll need the latest version of the app in order to use Prepaid Pass.

What are the benefits of Prepaid Pass?

• Price Predictability: Say goodbye to surge pricing for your bundled trips! You’ll know exactly what you’re paying per ride upfront.
• Potential Savings: Depending on the bundle size and your location, you could save money compared to paying for individual rides, especially during peak times.
• Budgeting Made Easy: Plan your transportation expenses for the week or month with a fixed upfront cost.
• Convenience: Once purchased, your pass automatically applies when you meet the criteria, making your daily commute smoother.

Who is Prepaid Pass for?

Prepaid Pass is designed for anyone who takes repeat trips, especially commuters who are looking for more price stability and predictability. It’s also being developed with features to benefit Uber for Teens and Uber for Family users.

How long is a Prepaid Pass valid?

The validity period for your pass will be specified at the time of purchase. We are currently testing different validity windows (e.g., 4 or 8 weeks).

Can I have multiple Prepaid Passes?

Yes, you can have multiple Prepaid Passes for different routes as long as they are for the same product type (e.g., all UberX passes). If you have multiple active passes for an overlapping route and product, the pass expiring soonest will be used first.

You can have up to 10 distinct (unique pickup/dropoff) active passes at a time.

What if I’m an Uber One member?

Existing Uber One members can still earn Uber One credits on their Prepaid Pass rides! The exact percentage will be displayed at checkout. We are also exploring future benefits for Uber One members, such as longer expiration windows or better pricing.

What payment methods can I use?

Currently, you can use any digital payment method supported by Uber, including Uber Cash or Uber One credits, to purchase your pass. We plan to introduce cash payments in the future.

What happens if I cancel a trip?

If you cancel a trip, your Prepaid Pass trip token will not be used. However, standard cancellation fees will still apply according to existing policies in your market.

Can I change my trip details after purchasing a pass?

If you make changes to your trip (like adding a stop or changing the pickup/drop-off location outside the pass’s defined route), your Prepaid Pass will generally not apply, and you will be charged the real-time rate for that ride. We will warn you in the future if a change will make your pass ineligible.

Will this affect my driver’s earnings?

No, driver earnings are not affected by Prepaid Pass. Drivers will earn their standard fare for each trip, with any difference between your locked-in price and the real-time fare being handled by Uber.

How will I see my Prepaid Pass in the app?

You’ll see a clear badge on the product selector when a Prepaid Pass is active for a specific ride. Your trip receipt will show “$0 - You redeemed a prepaid ride” for trips where the pass was applied. You’ll also be able to manage and view all your active and expired passes within the app.

What if I have more questions?

For specific questions about your Prepaid Membership, reach out to Uber Support.