Support Resources for Uber Riders

Fares are calculated upfront for all the rides in Hong Kong. Total trip fare is calculated by, combining the booking fee, base fare, estimated distance and time fee, toll fee, and wait time fees (if any) and then deducting any applicable promotions., request. The fare displayed at the beginning of the trip may not hold if there’s a significant change, to pickup/drop-off locations, using a different tunnel, adding a stop after request or the suggested,Upfront Fares are calculated based on your trip’s expected time and distance and will take into

My account has an unrecognised charge, have an unrecognized charge related to a previous trip. If you have an issue with your Uber Pass or, Uber One membership, please click on the article below: How do I cancel my subscription? If none of, your trip is complete, or removes it from the total cost of your fare. Some banks take a few days, unknown charge on your account. Please check to make sure none of the following apply: * Is a friend, charged a cancellation fee in error, go to your trip history and select the trip in question. Under,I think my account has been hacked,Someone else took the trip that I requested,My phone was stolen or lost,My card was stolen or lost,I think it is a duplicate charge

relate to charges or inconveniences that occur before or after your trip. Here are some examples, when electronic and cash toll amounts differ In certain areas, a surcharge is added to your trip price, on the area and the charge(s), passengers on an UberX Share trip may each pay the full amount of the estimated charge(s) , estimated toll, surcharge or other fee, it’s automatically included in your trip price.These charges, can include (but are not limited to): Tolls associated with your trip’s route Tolls associated

detours, allowing you to save money by walking a short distance before and after your trip. You can, you are outside booking hours. How many seats can I book? Route Share requests are limited to a,What is Route Share? Route Share is a new shared rides product that operates on fixed routes and, boarding is only possible with a prior reservation. How to schedule a Route Share ride Make sure, been reserved. You can track it on the way to your pickup spot. Walk to the pickup spot you see on

I had a different issue with my charge,Review my cancellation fee, can now make multiple stops within a ride. How to request a ride? Open your app and enter your,What is hourly? Hourly is a new product type that allows you to book a ride for at least an hour,, rather than to a specific destination. Instead of having to request individual one-way trips, riders

money. Can I request a refund if I missed my ride or canceled it? Refunds are reviewed on a case-by, Walking means that your Share ride may involve a short walk before you’re picked up or after you’re, walking directions. After the ride, your driver may drop you off a short distance from your final, drop-off. What if I walked but the trip was canceled or the driver didn’t arrive? If you walked,, creating a smoother, more affordable experience for everyone in the ride. What is Share Walking? Share

Am I charged for cancelling a trip? , helps ensure fast pickups for riders. Occasionally, you may wish to cancel a ride request after it has, a pickup location. A ride request can be cancelled free of charge for up to 5 minutes after your,Ride requests should only be made when you're ready to ride and near the pickup location. This, been accepted by a driver. While the Uber app allows you to cancel anytime, a cancellation fee may, be charged. A cancellation fee compensates a driver-partner for time and effort spent heading toward

DID YOU CANCEL BECAUSE YOU DIDN'T TAKE THE TRIP? Please let us know by completing the form in the link below:,I WAS CHARGED FOR A RIDE I DID NOT TAKE,As is always the case, riders and drivers can cancel a trip for any reason. Please note that, failure to comply with Uber's policies (including Community Guidelines) may result in a driver canceling and a rider being charged a cancellation fee., looks like a charge on this trip is likely an authorization hold. At the start of a trip, Uber may,I couldn't contact my driver, My driver refused my destination,My driver was unprofessional or rude,My driver asked me to cancel,My driver didn't move towards me,I was incorrectly charged a cancellation fee,My driver refused my destination,Review my cancellation fee

from the estimated upfront price. Can I change my trip destination after booking a ride? In some, and tip in the Uber app Get a similar class of vehicle Ride with licensed taxi drivers What can I, available on a taxi ride? You’ll get access to many of Uber’s in-app safety features. For example,When you book a ride, a taxi may pick you up. By including taxis, Uber rides are designed to give, some cities certain features (like Verify Your Ride and Ride Check) may be unavailable on taxi rides