Uber Japan Customer Consultation Desk (お客様相談室)

■ About This Service

• Uber Japan Customer Consultation Desk is an inquiry channel exclusively for users who do not have an Uber account.
• Through this form, Uber strives to promptly address your inquiries, investigate the root cause of issues, and improve our services.

■ Contact form

Please use the forms below for inquiries regarding the following incidents:

• Involved in or witnessed an accident with Uber drivers
• Report an inappropriate behavior by delivery partner
• Report a wrong delivery of Uber Eats that you did not order (unknown delivery)

■ 【Important Notice】For Existing Uber Account Holders

• The Customer Consultation Desk is NOT the support channel for users with an Uber account.
• If you have an account, please contact us via “Uber Eats” app’s Help section or the web Help Page.
• Please note that we currently do not offer phone support for existing account holders.

■ Regarding our response to Inquiries

• Users with an account should contact us via Uber app’s “Help” section or the web Help Page.
• We respond to inquiries in the order they are received, and therefore, it may take some time to receive a reply.
• We cannot respond via our main phone line to requests for an update, status checks, or questions regarding cases that have already been resolved.

※ Main phone number will be closed from December 29th 2025 to January 3rd 2026.

■ FAQ - Please contact us regarding the following topics using the dedicated form:

• Help with an order
• Account and payments
• Promos and partnerships
• Uber One (membership)
• FAQ for delivery partners
• FAQ for restaurant partners
• Contact us for other inquiries (please see screenshots below)

Uber Eats Order

Uber Eats Delivery Partner and Driver Partner