Merchants and delivery people do their best to fulfill every order on time. External factors like heavy traffic, bad weather conditions, or a busy merchant can cause delays. If your order is more than 45 minutes late, please let us know here.
Orders that arrive within 20 minutes of the original estimated delivery time will be considered on time and will not result in a refund when contacting support.
Chat support may not be available in all markets. If you need help, please log in and contact us through the app.