My order never arrived

If you never received your order but received a receipt, let us know here. We’ll look into what happened and get back to you as soon as possible.

Note:

If you selected the delivery option “Leave at door”, please check your door to make sure your order has not already arrived.
If a delivery person made a reasonable effort to contact you when arriving at your requested location, you may not be eligible for a refund.

Were you at the delivery address at the expected delivery time?

Did the delivery person try to contact you?

Does your order appear as delivered or cancelled in the app?

Details:

Email address where our support team can contact you

An automated message will be sent here to confirm this is really you. Please open it and choose “Confirm email address” to be connected with a member of our team. Writing in from