Guide to Uber Eats

• General Issues

  • Postmates acquisition FAQ

• Basics

  • What is Uber Eats?
  • How does Uber Eats work?
  • When and where is Uber Eats available?
  • How to place an order on Uber Eats
  • Am I expected to leave a tip?
  • How is the delivery time calculated?
  • How can I reorder food that I've ordered before?
  • Where should I meet my delivery person?
  • Why do I see different restaurants at different times?
  • I have a different question about Uber Eats
  • Accessibility: How to use VoiceOver
  • Accessibility: How to Use TalkBack
  • I have feedback about VoiceOver or TalkBack features
  • Restaurant uses its own delivery staff FAQ
  • Pick-up Order FAQ
  • How to request utensils and condiments
  • How to add a tip
  • How can I order alcohol?
  • What happens if I am ineligible to receive alcohol at the time of my delivery?
  • FAQ for large orders with multiple delivery partners
  • How to find allergy friendly restaurants
  • How do I block alcohol from appearing in my app?
  • What are sponsored listings?
  • Why is my delivery person taking pictures of my id when I order alcohol?

• Policies

  • What if I have food allergies and/or want to change the order?
  • What is the Uber Eats cancellation policy?
  • Can I order multiple meals, or from multiple restaurants, in the same order?
  • Why was I charged for my order that never arrived?

• Pricing

  • Are tips included in my order total?
  • Why is the delivery fee higher than expected?
  • How do fees work on Uber Eats?
  • What is a service fee?
  • How do I tip my courier?
  • How are fees calculated on Uber Eats?
  • What is the small order fee?
  • Eats Pass

• Top Eats

  • What is Top Eats?
  • How do I know if a restaurant is part of Top Eats?
  • How do I find Top Eats restaurants?