Finding items in a store
- Store items are categorized, often by aisle names.
- Leave temperature sensitive items (such as frozen and refrigerated products) to the end of your trip to maintain quality.
- Snacks such as chips and cookies are typically found in inner aisles.
- Familiarize yourself with store layouts over time to shop more efficiently.
- Store staff are available to help locate items if you need assistance.
Adding items to shopping list
- Customers may specify substitute preferences for out-of-stock items.
- The app offers suggested replacements based on past purchases.
- You can manually add a replacement item or scan its barcode in some areas.
- Adding unrequested items may lead to a declined payment at checkout.
Pricing items by weight
- Customers are aware that the final price of certain items depends on weight.
- For weighted or counted items (like peppers or avocados), input the amount or quantity in the app to ensure correct pricing.
Tracking items in the store
- Mark items as ‘Found’ or ‘Unavailable’ in the app as you shop.
- Click on items in the app to view details like name, quantity, size, and brand for comparison.
- Use the barcode scanning feature, when available, to confirm product matches.
Selecting fresh produce
- Inspect the surface for even color without bruises or scratches.
- Check firmness - root vegetables should be firm, but citrus should not be too hard.
- Store staff can offer advice on choosing fresh produce.
Thank you for ensuring our customers receive fresh and high-quality selections.