Understand and improve your driver rating

Your driver rating is based on your most recent 500 rated trips, and each trip can impact your overall score.

How trip ratings work

• Each new rating can affect your score
• As you complete more trips, individual ratings have less impact
• Ratings related to issues outside your control (like app issues or pricing) are excluded from your score

What helps improve your rating

To provide a great ride experiences and improve your chances of 5-star ratings: * Keep your vehicle clean and scent-free * Confirm the route with your rider * Be polite and professional in conversation * Dress neatly * Open doors for riders when possible * Offer extras like water, snacks, or phone chargers * Help with luggage safely, if you’re able

Review your weekly feedback

You’ll receive weekly feedback that includes: * Your ratings * Anonymous comments from riders

This feedback can help you understand what’s going well and where you can improve.