Durante la entrega

¿Qué puedo hacer si llego tarde a la cita?

Sabemos que ocurren problemas que están fuera de tu control. En esos casos, comunícate con el equipo de soporte disponible las 24 horas al tocar el ícono de los auriculares en la esquina superior derecha de la pantalla.

¿Cuánto paga Uber Freight por los accesorios para cargas reservadas en la app?

To learn more about accessorials, check out this link.

¿Qué ayuda proporciona el equipo de soporte en la app?

You can get help in the app with:

• Assignment changes

• Tracking updates

• Detention requests

• Payment status

• And more

To contact Uber Freight support, select the headset icon at the top right corner of the screen.

Check out this video for more information.

Después de la entrega

¿Cómo presento un comprobante de entrega y otros documentos?

When you arrive at the delivery facility, you’ll receive a notification from the app.

1. Open the notification or the Uber Freight app.
2. When your trailer is unloaded, select Complete delivery and confirm your trailer has been unloaded.
3. You will be prompted to upload the POD (proof of delivery). Select Upload POD.
4. The camera on your phone will open. Take a clear legible picture. If all the signatures are legible tap the blue checkmark. If the image is unclear, retake the photo.
5. Submit your POD as soon as possible or within 24 hours to prevent any delays in payment.
6. Add any other additional pages as necessary.

You can choose to upload documents later. If you do so, you’ll receive regular reminders until your document is uploaded.

Check out this video for more information.